Privacy policy

Privacy policy

 

1. Name and contact details of the person responsible for processing and the company data protection officer

This privacy policy applies to data processing by:

Responsible: Roman Krohn (hereinafter: Raoul Krohn), Am Saatwinklerdamm 66-67, D-13627 Berlin, Germany
Email: post@colddog.de

Phone: + 49 (0) 30 - 37 44 70 42

The company data protection officer of Cold & Dog GmbH can be contacted at the above address, for the attention of Mr. Krohn, or at post@colddog.de reachable.
2. Collection and storage of personal data as well as the nature and purpose of their use

                                                                                                                                                 a) When visiting the website

When you visit our website www.colddog.de, the browser used on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. The following information is recorded without any action on your part and stored until it is automatically deleted:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which access is made (referrer URL),
• used browser and, if applicable, the operating system of your computer as well as the name of your access provider.

 

The data mentioned are processed by us for the following purposes:

• Ensuring a smooth connection of the website,
• Ensuring comfortable use of our website,
• Evaluation of system security and stability as well
• for further administrative purposes.

 

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.

In addition, we use cookies and analysis services when you visit our website. You can find more detailed explanations under points 4 and 5 of this data protection declaration.   

                                                                                                                                              b) When registering for our newsletter

If, according to Art. 6 para. 1 p. 1 lit. a DSGVO have expressly consented, we will use your e-mail address to regularly send you our newsletter. For the receipt of the newsletter the indication of an e-mail address is sufficient.

The deregistration is possible at any time, for example via a link at the end of each newsletter. Alternatively, you are welcome to unsubscribe at any time
post@colddog.de send via email.   

                                                                                                                                                c) By using our contact form

If you have any questions, we offer you the opportunity to contact us using a form provided on the website. It is necessary to provide a valid email address and your name so that we know who sent the request and to be able to answer it. Further information can be provided voluntarily.

The data processing for the purpose of contacting us takes place in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO based on your voluntarily granted consent.

The personal data collected by us for the use of the contact form will be automatically deleted after completion of the request made by you.   

                                                                                                                                                 d) Creation of a customer account

The account data, personal master data, address data, contact data for the purpose of creating a user account are processed on the basis of the legal basis Art. 6 Para. 1 b GDPR. stored and not passed on to third parties.

1. When ordering via our website

You can either place orders as a guest via our website without registering, or register in our shop as a customer for future orders. Registration has the advantage for you that in the event of a future order you can log into our shop directly with your email address and password without having to re-enter your contact details. Your personal data is entered in an input mask and transmitted to us and stored. When you place an order via our website, we first collect the following data, both in the case of a guest order and in the case of a registration in the shop:

• Salutation, first name, last name,
• a valid email address,
• Address,
• Telephone number (landline and / or cellular network)

This data is collected

• to identify you as our customer
• to process, fulfill and process your order
• for correspondence with you
• for invoicing
• to process any liability claims that may exist, as well as the assertion of any claims against you
• to ensure the technical administration of our website
• to manage our customer data

As part of the ordering process, your consent to the processing of this data will be obtained. The data processing takes place in response to your order and / or registration and is required according to Art. 6 Para. 1 S. 1 lit. The personal data collected by us for the processing of your order will be stored until the statutory retention period expires and then deleted, unless, according to Article 6 Paragraph 1 Sentence 1 lit. and documentation obligations (from HGB, StGB or AO) are obliged to store them for a longer period of time or you have consented to additional storage in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR.

1. Disclosure of Data

Your personal data will only be passed on from us to third parties to the service partners involved in the execution of the contract, such as the logistics company commissioned with the delivery and the credit institute commissioned with payment matters. In the event that your personal data is passed on to third parties, the scope of the transmitted data is limited to the necessary minimum. When paying via PayPal, credit card via PayPal, direct debit via PayPal or "purchase on account" via PayPal, we give your payment data to PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L -2449 Luxembourg (hereinafter "PayPal"), continue. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or "purchase on account" via PayPal. PayPal uses the result of the credit check with regard to the statistical probability of default for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values ​​(so-called score values). As far as score values ​​are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Address data is included in the calculation of the score values. Further data protection information can be found in the PayPal data protection principles: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

A transfer of your personal data to third parties for purposes other than those listed above does not take place.

We only share your personal information with third parties if:

• Yours according to Art. 6 para. 1 p. 1 lit. a DSGVO have given express consent to this

such as,

• if this is legally permissible and required according to Art. 6 Para. 1 S. 1 lit. b GDPR for the processing of contractual relationships with you.

1. Cookies

We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device, do not contain viruses, Trojans or other malicious software.

In the cookie information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity.

On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our page.

In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to use our services, it will automatically recognize that you have already been with us and what inputs and settings you have made, so you do not have to re-enter them.

On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer (see section 5). These cookies allow us to automatically recognize when you visit our site again that you have already been with us. These cookies are automatically deleted after a defined time.

The data processed by cookies are for the purposes mentioned for the protection of our legitimate interests as well as the third party according to Art. 6 para. 1 S. 1 lit. f DSGVO required.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or always a hint appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all features of our website.

6. Analysis Tools

                                                                                                                                               a) Tracking tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6 Para. 1 S. 1 lit. With the tracking measures used, we want to ensure a needs-based design and continuous optimization of our website. On the other hand, we use tracking measures to statistically record the use of our website and to evaluate it for you in order to optimize our offer. These interests are to be regarded as legitimate within the meaning of the aforementioned regulation.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

1. i) Matomo (formerly Piwik)

We use the open source software Matomo to analyze and statistically evaluate the use of the website. Cookies are used for this (see section 4). The information generated by the cookie about website usage is transmitted to our server and summarized in pseudonymous usage profiles. The information is used to evaluate the use of the website and to enable a needs-based design of our website. The information will not be passed on to third parties.

Under no circumstances will the IP address be associated with other data relating to the user. The IP addresses are anonymized so that an assignment is not possible (IP masking).

1. Social media plug-ins

We use social plug-ins from the social networks Facebook, Twitter and Instagram on our website on the basis of Art. 6 Para. 1 S. 1 lit. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for the data protection-compliant operation is to be guaranteed by the respective provider.
We integrate these plug-ins using the so-called two-click method in order to protect visitors to our website in the best possible way.

a) Facebook

Social media plugins from Facebook are used on our website to make their use more personal. For this we use the "LIKE" or "SHARE" button. This is an offer from Facebook.

When you call up a page on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser, which integrates it into the website.

By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.

If you are logged into Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example press the “LIKE” or “SHARE” button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.

Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook uses user, interest and relationship profiles, eg. For example, to evaluate your use of our website in relation to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook.

If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights and setting options for protecting your privacy, can be found in the data protection information (https://www.facebook.com/about/privacy/) from Facebook.

b) Twitter

Plugins of the short message network of Twitter Inc. (Twitter) are integrated on our website. You can recognize the Twitter plugins (tweet button) by the Twitter logo on our website. You can find an overview of tweet buttons here (https://about.twitter.com/resources/buttons).

When you visit a page on our website that contains such a plugin, a direct connection is established between your browser and the Twitter server. Twitter receives the information that you have visited our site with your IP address. If you click the Twitter “tweet button” while you are logged into your Twitter account, you can link the content of our website to your Twitter profile. This enables Twitter to assign your visit to our website to your user account.

We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or how it is used by Twitter.

If you do not want Twitter to be able to assign your visit to our website, please log out of your Twitter user account.

Further information can be found in Twitter's data protection declaration (https://twitter.com/privacy).

c) Instagram

Our website also uses so-called social plugins (“plugins”) from Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”.
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. The content of the plugin is transmitted directly from Instagram to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged into Instagram.

This information (including your IP address) is sent directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can immediately assign your visit to our website to your Instagram account. If you interact with the plugins, for example by pressing the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there.

The information is also published on your Instagram account and displayed to your contacts there.

If you do not want Instagram to directly assign the data collected via our website to your Instagram account, you must log out of Instagram before visiting our website.
You can find further information on this in the data protection declaration (https://help.instagram.com/155833707900388) from Instagram.

8) More toolsa)

a) Google Maps

On our website, we use Google Maps (API) from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service for displaying interactive (land) maps to visually display geographic information. The use of this service will show you our location and facilitate your arrival.

As soon as you visit the subpages in which the map of Google Maps is integrated, information about your use of our website (such as your IP address) is transmitted to Google's servers in the USA and stored there. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you're logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them. Such an evaluation is carried out in particular according to Art. 6 para. 1 lit.f GDPR on the basis of the legitimate interests of Google in the display of personalized advertising, market research and / or needs-based design of its website. You have a right of objection to the formation of these user profiles, and you must comply with this to Google.

US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

If you disagree with the future transmission of your data to Google when using Google Maps, you can also disable the Google Maps web service completely by turning off the JavaScript application in your browser. Google Maps and the map display on this website can not be used. 

You can find Google's terms of use at http://www.google.de/intl/de/policies/terms/regional.html see, the additional terms of use for Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html You can find detailed information on data protection in connection with the use of Google Maps on the Google website ("Google Privacy Policy"): http://www.google.de/intl/de/policies/privacy/

b) Google Web Fonts

This site uses so-called web fonts provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") for consistent presentation of fonts. When you visit a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly. 

To do this, the browser you use must connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If your browser does not support web fonts, a default font will be used by your computer.

US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/

1. Affected rights

You have the right:

• in accordance with Art. 15 GDPR to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
• in accordance with Art. 16 GDPR to immediately demand the correction of incorrect or completion of your personal data stored by us;
• pursuant to Art. 17 GDPR to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
• to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
• pursuant to Art. 20 GDPR to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller;
• to revoke your consent at any time in accordance with Art. 7 (3) GDPR. This has the consequence that we may no longer continue the data processing based on this consent for the future, and
• to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

1. Right of objection

If your personal data are processed on the basis of legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR, you have the right to object to the processing of your personal data in accordance with Art exist that arise from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.

If you would like to make use of your right of revocation or objection, an email to: post@colddog.de is sufficient

1. Data security

We use the popular SSL (Secure Socket Layer) method within the site visit, in conjunction with the highest level of encryption supported by your browser. As a rule, this is an 256 bit encryption. If your browser does not support 256-bit encryption, we will instead use 128-bit v3 technology. Whether a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser.

We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

1. Up-to-dateness and change of this data protection explanation

This data protection declaration is currently valid and was last updated in September 2018.

Due to the further development of our website and offers on it or due to changed legal or official requirements, it may be necessary to change this data protection declaration. You can call up and print out the current data protection declaration at any time on the website at https://www.colddog.de/policies/privacy-policy.